| Home > Solving Problems # Contacting Customer Support Before Contacting Epson Help for Users in North America Help for Users in Latin America Help for Users in Europe Help for Users in Australia Help for Users in Singapore Help for Users in Thailand Help for Users in Vietnam Help for Users in Indonesia Help for Users in Hong Kong Help for Users in Malaysia Help for Users in India Help for Users in the Philippines ## Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product. Customer support will be able to help you much more quickly if you give them the following information: Product serial number (The serial number label is usually on the back of the product.) Product model Product software version (Click About, Version Info, or similar button in the product software.) Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product Top ## Help for Users in North America Epson provides the technical support services listed below. ### Internet Support Visit Epson’s support website at http://epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. ### Speak to a Support Representative Dial: (562) 276‐1300 (U.S.), or (905) 709-9475 (Canada), 6 am to 6 pm, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Before you call Epson for support, please have the following information ready: Product name Product serial number Proof of purchase (such as a store receipt) and date of purchase Computer configuration Description of the problem Note:
For help using any other software on your system, see the documentation for that software for technical support information.
### Purchase Supplies and Accessories You can purchase genuine Epson ink cartridges, ribbon cartridges, paper, and accessories from an Epson authorized reseller. To find the nearest reseller, call 800-GO-EPSON (800-463-7766). Or you can purchase online at http://www.epsonstore.com (U.S. sales) or http://www.epson.ca (Canadian sales). Top ## Help for Users in Latin America Electronic support services are available 24 hours a day at the following web sites:
Service | Access
World Wide Web | From the Internet, you can reach Epson’s Latin American web site at http://www.latin.epson.com In Brazil, you can reach Epson at http://www.epson.com.br
To speak with a customer support representative, call one of the numbers below:
Country | Telephone number
Argentina | (54 11) 5167-0300
Brazil | (55 11) 3956-6868
Chile | (56 2) 230-9500
Colombia | (571) 523-5000
Costa Rica | (50 6) 2210-9555, (800) 377-6627
Mexico | (52 55) 1323-2052, 01-800-087-1080
Peru | (51 1) 418-0210
Venezuela | (58 212) 240-1111
Top ## Help for Users in Europe Check your Pan-European Warranty Document for information on how to contact Epson Customer support. Top ## Help for Users in Australia Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information: ### Your Dealer Don’t forget that your dealer can often help identify and resolve problems. The dealer should always be the first call for advise on problems; they can often solve problems quickly and easily as well as give advise on the next step to take. ### Internet URL http://www.epson.com.au Access the Epson Australia World Wide Web pages. Worth taking your modem here for the occasional surf! The site provides a download area for drivers, Epson contact points, new product information and technical support (e-mail). ### Epson Helpdesk Epson Helpdesk is provided as a final backup to make sure our clients have access to advice. Operators on the Helpdesk can aid you in installing, configuring and operating your Epson product. Our Pre-sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located. Many types of queries are answered here. The Helpdesk numbers are:
Phone: | 1300 361 054
Fax: | (02) 8899 3789
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required. Top ## Help for Users in Singapore Sources of information, support, and services available from Epson Singapore are: ### World Wide Web (http://www.epson.com.sg) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), Sales Enquiries, and Technical Support via e-mail are available. ### Epson HelpDesk (Phone: (65) 6586 3111) Our HelpDesk team can help you with the following over the phone: Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Top ## Help for Users in Thailand Contacts for information, support, and services are: ### World Wide Web (http://www.epson.co.th) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and e-mail are available. ### Epson Hotline (Phone: (66)2685-9899) Our Hotline team can help you with the following over the phone: Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Top ## Help for Users in Vietnam Contacts for information, support, and services are:
Epson Hotline (Phone): | 84-8-823-9239
Service Center: | 80 Truong Dinh Street, District 1, Hochiminh City Vietnam
Top ## Help for Users in Indonesia Contacts for information, support, and services are: ### World Wide Web (http://www.epson.co.id) Information on product specifications, drivers for download Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail ### Epson Hotline Sales enquiries and product information Technical support
Phone | (62) 21-572 4350
Fax | (62) 21-572 4357
### Epson Service Center
Jakarta | Mangga Dua Mall 3rd floor No 3A/B Jl. Arteri Mangga Dua, Jakarta Phone/Fax: (62) 21-62301104
Bandung | Lippo Center 8th floor Jl. Gatot Subroto No.2 Bandung Phone/Fax: (62) 22-7303766
Surabaya | Hitech Mall lt IIB No. 12 Jl. Kusuma Bangsa 116 – 118 Surabaya Phone: (62) 31-5355035 Fax: (62)31-5477837
Yogyakarta | Hotel Natour Garuda Jl. Malioboro No. 60 Yogyakarta Phone: (62) 274-565478
Medan | Wisma HSBC 4th floor Jl. Diponegoro No. 11 Medan Phone/Fax: (62) 61-4516173
Makassar | MTC Karebosi Lt. Ill Kav. P7-8 JI. Ahmad Yani No.49 Makassar Phone: (62)411-350147/411-350148
Top ## Help for Users in Hong Kong To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. ### Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: Product information Answers to Frequently Asked Questions (FAQs) Latest versions of Epson product drivers Users can access our World Wide Web home page at: http://www.epson.com.hk ### Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers:
Phone: | (852) 2827-8911
Fax: | (852) 2827-4383
Top ## Help for Users in Malaysia Contacts for information, support, and services are: ### World Wide Web (http://www.epson.com.my) Information on product specifications, drivers for download Frequently Asked Questions (FAQ), Sales Enquiries, questions through e-mail ### Epson Trading (M) Sdn. Bhd. Head Office.
Phone: | 603-56288288
Fax: | 603-56288388/399
#### Epson Helpdesk Sales enquiries and product information (Infoline)
Phone: | 603-56288222
Enquiries on repair services & warranty, product usage and technical support (Techline)
Phone: | 603-56288333
Top ## Help for Users in India Contacts for information, support, and services are: ### World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. ### Epson India Head Office - Bangalore
Phone: | 080-30515000
Fax: | 30515005
### Epson India Regional Offices:
Location | Telephone number | Fax number
Mumbai | 022-28261515 /16/17 | 022-28257287
Delhi | 011-30615000 | 011-30615005
Chennai | 044-30277500 | 044-30277575
Kolkata | 033-22831589 / 90 | 033-22831591
Hyderabad | 040-66331738/ 39 | 040-66328633
Cochin | 0484-2357950 | 0484-2357950
Coimbatore | 0422-2380002 | NA
Pune | 020-30286000 /30286001/30286002 | 020-30286000
Ahmedabad | 079-26407176 / 77 | 079-26407347
### Helpline For Service, Product info or to order a cartridge - 18004250011 (9AM - 9PM) - This is a Toll-free number. For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code Top ## Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below:
Trunk Line: | (63-2) 706 2609
Fax: | (63-2) 706 2665
Helpdesk Direct Line: | (63-2) 706 2625
E-mail: | epchelpdesk@epc.epson.com.ph
World Wide Web (http://www.epson.com.ph) Information on product specifications, drivers for download, Frequently Asked Questions (FAQ), and E-mail Enquiries are available. Toll-Free No. 1800-1069-EPSON(37766) Our Hotline team can help you with the following over the phone: Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Top |