| Home > Solving Problems # Scanner Problems The Status Light Is Flashing The Scanner Does Not Turn On You Cannot Start Epson Scan Pressing a Scanner Button Does Not Start the Correct Program ## The Status Light Is Flashing The green and orange status lights are on the left of the PDF button and the blue status light is on the bottom of the four buttons.
Color | Indicator Status | Meaning
Green | On | Power is on.
Flashing | Entering power saving mode.
Orange | Flashing | An error has occurred. Make sure the scanner is connected to your computer properly. See the Start Here sheet for instructions on connecting the scanner to your computer. Make sure the scanner software is fully installed. See the Start Here sheet for instructions on installing the scanner software. Turn off the scanner using its power switch, then turn it on again. If the Status light is still flashing orange, the scanner may be malfunctioning, or the scanner light source may need to be replaced. See Contacting Customer Support for details.
Blue | Flashing | Initializing or scanning.
(None) | Off | The scanner is off.
Top ## The Scanner Does Not Turn On Make sure your scanner’s AC adapter is securely connected to the scanner and a working electrical outlet. Make sure the electrical outlet works. If necessary, test it by plugging in another electrical device and turning it on. Top ## You Cannot Start Epson Scan Wait until the blue status light stops flashing to indicate that the scanner is ready to scan. Make sure the scanner is turned on. Turn off the scanner and computer, then check the interface cable connection between them to make sure it is secure. Use the USB cable that came with your scanner or that is indicated in USB Interface. Connect the scanner directly to the computer’s USB port or through one USB hub only. The scanner may not work properly when connected to the computer through more than one USB hub. Make sure your computer supports USB. See Checking For Windows USB Support for instructions. If you are using any TWAIN-compliant program, such as Adobe Photoshop Elements, make sure that the correct scanner is selected as the Scanner or Source setting. If you upgraded your computer’s operating system, you need to reinstall Epson Scan. Uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet. For Windows only: Make sure your scanner’s name appears under Imaging device without a (?) or an exclamation (!) mark in the Device Manager window. If the scanner’s name appears with one of these marks or as an Unknown device, uninstall Epson Scan as described in Uninstalling Your Scanning Software, then reinstall it as described in the Start Here sheet. ### Checking For Windows USB Support
| Do one of the following.
Windows 7 and Vista: Click the start button icon and select Control Panel. Windows XP: Click Start and select Control Panel. Windows 2000: Click Start, point to Settings, and select Control Panel.
| Do one of the following.
Windows 7: Click System and Security and then System. Windows Vista: Click System and Maintenance and then System. Windows XP and 2000: Click or double-click the System icon.
| Do one of the following.
Windows 7: Click Device Manager. Windows Vista: Click Device Manager, then click Continue in the User Account Control window. Windows XP and 2000: Click the Hardware tab, then click Device Manager.
| Scroll down and double-click Universal Serial Bus controllers.
If a USB Universal Host Controllers and USB Root Hub are listed, Windows supports USB.
| Try scanning again. If your scanner still is not recognized, contact your dealer or a qualified servicer for assistance. See Contacting Customer Support for details.
Top ## Pressing a Scanner Button Does Not Start the Correct Program Make sure Epson Scan is installed correctly. Windows Vista and XP: Click the Events tab in your scanner’s Properties window and make sure Take no action is not selected. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected. For details, see Assigning a Program With Windows Vista or Assigning a Program With Windows XP. Windows 2000: Click the Events tab in your scanner’s Properties window and make sure the Disable device events check box is not checked. Also, make sure the desired button is selected in the Scanner events list box, and the desired application is selected in the Send to this application list. For details, see Assigning a Program With Windows 2000. Mac OS X: Make sure you are logged on as the user who installed the scanner software. Other users must first start Epson Scanner Monitor in the Applications folder and then press a button to scan. Top |